Returns:
All sales are final. We do not provide products for evaluation purposes. ProAVmax.com strives to provide full product information for each item we carry. This includes product specifications and cut sheets from the manufacturer. Please read these items before purchasing an item to make sure that it fits your specific application. If you require assistance in evaluating a product for your application please contact our customer service before purchasing an item so we can discuss your specific situation.
Exchanges:
Exchanges are only allowed in the instance an incorrect product was shipped, received defective or a product was received damaged. ProAVmax.com will strive to quickly resolve such instances. Any item being exchanged because the item was incorrectly shipped, received defective or was damaged in shipping, must be returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Items missing accessories, factory packaging, inserts and manuals, warranty cards (not filled out), and accessories or that have sustained damage while in the possession of the customer, will be assessed a restocking fee to cover our cost to restore or, depending on the extent of the damage, replace the item. The restocking fee will be charged to the customer.
All exchanges must be pre-approved and have an RMA (Return Merchandise Authorization) number. You can obtain an RMA number by emailing our customer service or calling our customer service at (928) 649-0166 (Monday through Friday, 8 a.m. to 5 p.m. Arizona time). Upon approval, the exchange will be assigned an RMA number. RMA numbers MUST be requested within three (3) days of delivery of order. This number must be visible on the outside of the returning package(s). All returns must be received within ten (10) days from the date the RMA is issued. All returns are subject to inspection. No returns will be authorized and accepted for any reason after three (3) days following the date the shipment was received. Any merchandise returned without prior authorization will be refused. Sorry, we cannot accept COD or freight-collect shipments. ProAVmax.com will issue a call tag for returning merchandise. Items authorized for return must be double boxed and returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please write the RMA Number on the outside of the shipping box.
Once the authorized and returned item(s) is received by ProAVmax.com, we will ship a replacement of the item(s) to the customer using the same shipping method of the original order, at no additional expense to the customer. If there is any availability issue on the item(s), the customer will be notified with the anticipated shipping date.
Items that are not returnable for any reason: (Unless covered by the aforementioned Exchange Policy)
Packaging an item:
Items authorized for return must be double boxed and returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please write the RMA Number on the outside of the shipping box.
Defective Items:
Each product is warranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. In most cases the manufacturer's warranty covers repair or replacement of defective parts. Please see manufacturers website for complete infromation on the warranty for your product.
