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Terms and Conditions
---- Last Updated January 10th, 2015 ----

By clicking the Place Order button, you affirm that you have provided only true, accurate, current and complete information on all registration pages. Using a name other than your own legal name, or supplying information from a credit card or Paypal account which you do not have express authority to use is prohibited. By placing your order with ProAVmax.com, you agree to the terms and conditions:


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. We reserve the right to make changes to this Site and these Terms and Conditions at any time. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.proavmax.com. The collective work includes works that are licensed to www.proavmax.com. Copyright 2013, www.proavmax.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.proavmax.com or purchasing www.proavmax.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.proavmax.com or to purchase www.proavmax.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.proavmax.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of www.proavmax.com used in the site are trademarks or registered trademarks of www.proavmax.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.proavmax.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.proavmax.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.proavmax.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability
www.proavmax.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.proavmax.com has been advised of the possibility of such damages.

Typographical Errors
In the event that a www.proavmax.com product is mistakenly listed at an incorrect price, www.proavmax.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.proavmax.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.proavmax.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.proavmax.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
www.proavmax.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.proavmax.com.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Arizona, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.proavmax.com products) shall be in the state or federal courts located in Phoenix, Arizona. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.proavmax.com products) must be commenced within one (1) year after the claim or cause of action arises. www.proavmax.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.proavmax.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.proavmax.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.proavmax.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.proavmax.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.proavmax.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.proavmax.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless www.proavmax.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.proavmax.com may link to sites operated by third parties. However, even if the third party is affiliated with www.proavmax.com, www.proavmax.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.proavmax.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.proavmax.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ProAVmax.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. ProAVmax.com reserves the right to cancel or delay any order without notice at its own discretion for any reason including: unverified or erroneous billing, 3rd party shipment not affiliated with the cardholder’s details, offensive or unprofessional response from any of our clientele, or the merchandise ordered was discontinued. Any order not able to verify, process, item not available or discontinued within 3 days is automatically cancelled without notice.
ProAVmax.comreserves the right to refuse service to anyone.

Shipping:
We offer standard ground shipping. Our ground shipping is sent via FedEx or UPS. Oversized items need to ship via truck. We only ship domestically (48 Continental States of the U.S.A). Please note that we do not ship on weekends or holidays. You can track your order anytime by clicking on "My Account" in the navigational menu above. Most of our shipments are drop shipped directly from our suppliers. This means that multiple items on an order may ship from different locations.
State Sales Tax:
Orders shipped to an address within the state of Arizona are required to pay tax by the state of Arizona. Orders shipped outside the state of Arizona areNOT subject to sales tax by ProAVmax.com unless otherwise stated. The purchaser is solely responsible forany and all applicablesales tax for the state the order is shipped to. Please refer to your local state tax law for further information.
Payments:
All payments will be made by Credit Card. We currently accept Visa, MasterCard and American Express.Credit cardpaymentsare subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require, at our option,additional verification or information before accepting any order.
Credit Card Payments:
In order to verify your identity, we require the following information:

  • Matching Billing Address: The billing address is the address where you receive your credit card statement. You must provide your billing address exactly as it is listed with the bank that issued your credit card. Additionally, your customer name must appear exactly as your issuing bank has it on record; this is also known as the Cardholder Name.
  • Matching Valid Phone Number: You must provide us with the number listed with your issuing bank. This must also be a working number where you can be reached during our business hours.
  • Listed Shipping Address: If your shipping address is the same as your billing address, you don't need to worry about this. If it's different, please know that we are glad to ship your package to the location that best serves your needs. However, listing your alternate shipping address with your credit card company (a routine procedure) is your best way to guarantee prompt shipment. We recommend that this be done prior to placing an order with us. Otherwise shipment may be delayed or cancelled without notice due to verification efforts when shipment is to an address other than the Billing Address or one of the valid Listed Shipping Addresses.
  • Valid Credit Card: We accept Visa,MasterCard and American Express. We only ship domestically (48 Continental States of the U.S.A). We must be able to verify your billing address and, if applicable, any alternate shipping address through our automated system or by calling the issuing bank. Any difficulties with verification may delay order processing. If for some reason we are unable to validate the shipping address, the order will not be shipped and the card will not be billed.
  • Valid Email Address: This ensures that we can contact you effectively.
  • Special Case -Debit Cards: Using a debit card (even with a Visa/Mastercard logo) may result in additional steps in verification. Although we will do our best to process your order quickly, using a debit card may delay the order.
Payment Fraud:
ProAVmax.com uses the latest in encryption technology, digital certificates and secured commerce servers, and authentications to ensure your personal information on line is secured and confidential. We throughly investigate the validity of each credit card. We will assist the authorities in prosecuting all fraudulent transactions to the full extent of the law.
Out-of-Stock Products / Cancellation:
In the unlikely event that your product is not in stock, we will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock, or in need of testing, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Returns:
All sales are final. By clicking on the "Place Order" button of the checkout page, customer confirms that all quantities are correct and costs are agreed upon and payable by customer. We do not provide products for evaluation purposes. ProAVmax.com strives to provide full product information for each item we carry. This includes product specifications and cut sheets from the manufacturer. Please read these items before purchasing an item to make sure that it fits your specific application. If you require assistance in evaluating a product for your application please contact our customer service before purchasing an item so we can discuss your specific situation.

Exchanges:
Exchanges are only allowed in the instance an incorrect product was shipped, received defective or a product was received damaged. ProAVmax.com will strive to quickly resolve such instances. Any item being exchanged because the item was incorrectly shipped, received defective or was damaged in shipping, must be returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Items missing accessories, factory packaging, inserts and manuals, warranty cards (not filled out), and accessories or that have sustained damage while in the possession of the customer, will be assessed a restocking fee to cover our cost to restore or, depending on the extent of the damage, replace the item. The restocking fee will be charged to the customer, by a deduction from any refund.

All exchanges must be pre-approved and have an RMA (Return Merchandise Authorization) number. You can obtain an RMA number by emailing our customer service or calling our customer service at (928) 649-0166 (Monday through Friday,8 a.m. to 5 p.m. Arizona time). Upon approval, the exchange will be assigned an RMA number. RMA numbers MUST be requested within three (3) days of delivery of order. This number must be visible on the outside of the returning package(s). All returns must be received within ten (10) days from the date the RMA is issued. All returns are subject to inspection. No returns will be authorized and accepted for any reason after three (3) days following the date the shipment was received. Any merchandise returned without prior authorization will be refused. Sorry, we cannot accept COD or freight-collect shipments. ProAVmax.com will issue a call tag for exchanging merchandise. Items authorized for return must be double boxed and returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please write the RMA Number on the outside of the shipping box.

Once the authorized and returned item(s) is received by ProAVmax.com, we will ship a replacement of the item(s) to the customer using the same shipping method of the original order, at no additional expense to the customer. If there is any availability issue on the item(s), the customer will be notified with the anticipated shipping date.

Items that are not returnable for any reason: (Unless covered by the aforementioned Exchange Policy)
  • Built-to-Order or Custom Configured Items (including but not limited to wood and ATA Racks & Cases, Custom Snakes and Cables, most speakers that have a wood enclosure, modified or specially painted items, built to order Trussing)
  • Close Out or Discontinued Items
  • Items purchased on Bids or Contracts (including Purchase Orders)
  • Personal Items (including but not limited to in-ear buds, microphones and headphones)
  • Replacement parts (including raw speakers and drivers)
  • Software
  • Special Order Items (Items that we do not typically keep in stock. Drop shipped items are not necessarily a special order item),
  • Training Videos
  • Used Items
Packaging an item:
Items authorized for return must be double boxed and returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please write the RMA Number on the outside of the shipping box.
Defective Items:
Each product is warranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. In most cases the manufacturer's warranty covers repair or replacement of defective parts. Please see manufacturers website for complete infromation on the warranty for your product.
Privacy Policy: See Privacy Policy link
Other Conditions:
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whetherProAVmax.com signs them or not.ProAVmax.com reserves the right to make changes to this site and these Conditions at any time.