By clicking the Place Order button, you affirm that you have provided only
true, accurate, current and complete information on all registration pages.
Using a name other than your own legal name, or supplying information from a
credit card or Paypal account which you do not have express authority to use
is prohibited. By placing your order with ProAVmax.com, you agree to the terms
PLEASE READ THE FOLLOWING
TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All
users of this site agree that access to and use of this site are subject to
the following terms and conditions and other applicable law. We reserve the
right to make changes to this Site and these Terms and Conditions at any time.
If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text,
graphics or code is copyrighted as a collective work under the United States
and other copyright laws, and is the property of www.proavmax.com. The collective
work includes works that are licensed to www.proavmax.com. Copyright 2013,
www.proavmax.com ALL RIGHTS RESERVED. Permission is granted to electronically
copy and print hard copy portions of this site for the sole purpose of placing
an order with www.proavmax.com or purchasing www.proavmax.com products.
You may display and, subject to any expressly stated restrictions or limitations
relating to specific material, download or print portions of the material from
the different areas of the site solely for your own non-commercial use, or to
place an order with www.proavmax.com or to purchase www.proavmax.com products.
Any other use, including but not limited to the reproduction, distribution,
display or transmission of the content of this site is strictly prohibited,
unless authorized by www.proavmax.com. You further agree not to change or
delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of www.proavmax.com used in
the site are trademarks or registered trademarks of www.proavmax.com
This site and the materials and products on this site are provided "as is" and
without warranties of any kind, whether express or implied. To the fullest extent
permissible pursuant to applicable law, www.proavmax.com disclaims all warranties,
express or implied, including, but not limited to, implied warranties of merchantability
and fitness for a particular purpose and non-infringement. www.proavmax.com
does not represent or warrant that the functions contained in the site will
be uninterrupted or error-free, that the defects will be corrected, or that
this site or the server that makes the site available are free of viruses or
other harmful components. www.proavmax.com does not make any warrantees or
representations regarding the use of the materials in this site in terms of
their correctness, accuracy, adequacy, usefulness, timeliness, reliability or
Limitation of Liability
www.proavmax.com shall not be liable for any special or consequential damages
that result from the use of, or the inability to use, the materials on this
site or the performance of the products, even if www.proavmax.com has been
advised of the possibility of such damages.
In the event that a www.proavmax.com product is mistakenly listed at an incorrect
price, www.proavmax.com reserves the right to refuse or cancel any orders
placed for product listed at the incorrect price. www.proavmax.com reserves
the right to refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has already been
charged for the purchase and your order is cancelled, www.proavmax.com shall
issue a credit to your credit card account in the amount of the incorrect price.
Termination of Terms
These terms and conditions are applicable to you upon your accessing the site
and/or completing the registration or shopping process. These terms and conditions,
or any part of them, may be terminated by www.proavmax.com without notice
at any time, for any reason. The provisions relating to Copyrights, Trademark,
Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall
survive any termination.
www.proavmax.com may deliver notice to you by means of e-mail, a general
notice on the site, or by other reliable method to the address you have provided
Your use of this site shall be governed in all respects by the laws of the state
of Arizona, U.S.A., without regard to choice of law provisions, and not by the
1980 U.N. Convention on contracts for the international sale of goods. You agree
that jurisdiction over and venue in any legal proceeding directly or indirectly
arising out of or relating to this site (including but not limited to the purchase
of www.proavmax.com products) shall be in the state or federal courts located
in Phoenix, Arizona. Any cause of action or claim you may have with respect
to the site (including but not limited to the purchase of www.proavmax.com
products) must be commenced within one (1) year after the claim or cause of
action arises. www.proavmax.com's failure to insist upon or enforce strict
performance of any provision of these terms and conditions shall not be construed
as a waiver of any provision or right. Neither the course of conduct between
the parties nor trade practice shall act to modify any of these terms and conditions.
www.proavmax.com may assign its rights and duties under this Agreement to
any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or
by use of obscene or abusive language, is strictly forbidden. Impersonation
of others, including a www.proavmax.com or other licensed employee, host,
or representative, as well as other members or visitors on the site is prohibited.
You may not upload to, distribute, or otherwise publish through the site any
content which is libelous, defamatory, obscene, threatening, invasive of privacy
or publicity rights, abusive, illegal, or otherwise objectionable which may
constitute or encourage a criminal offense, violate the rights of any party
or which may otherwise give rise to liability or violate any law. You may not
upload commercial content on the site or use the site to solicit others to join
or become members of any other commercial online service or other organization.
www.proavmax.com does not and cannot review all communications and materials
posted to or created by users accessing the site, and is not in any manner responsible
for the content of these communications and materials. You acknowledge that
by providing you with the ability to view and distribute user-generated content
on the site, www.proavmax.com is merely acting as a passive conduit for such
distribution and is not undertaking any obligation or liability relating to
any contents or activities on the site. However, www.proavmax.com reserves
the right to block or remove communications or materials that it determines
to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading,
(c) in violation of a copyright, trademark or; other intellectual property right
of another or (d) offensive or otherwise unacceptable to www.proavmax.com
in its sole discretion.
You agree to indemnify, defend, and hold harmless www.proavmax.com, its officers,
directors, employees, agents, licensors and suppliers (collectively the "Service
Providers") from and against all losses, expenses, damages and costs, including
reasonable attorneys' fees, resulting from any violation of these terms and
conditions or any activity related to your account (including negligent or wrongful
conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.proavmax.com
may link to sites operated by third parties. However, even if the third party
is affiliated with www.proavmax.com, www.proavmax.com has no control over
these linked sites, all of which have separate privacy and data collection practices,
independent of www.proavmax.com. These linked sites are only for your convenience
and therefore you access them at your own risk. Nonetheless, www.proavmax.com
seeks to protect the integrity of its web site and the links placed upon it
and therefore requests any feedback on not only its own site, but for sites
it links to as well (including if a specific link does not work).
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer
to sell. ProAVmax.com reserves the right at any time after receipt of your order
to accept or decline your order for any reason. ProAVmax.com reserves the right
to cancel or delay any order without notice at its own discretion for any reason
including: unverified or erroneous billing, 3rd party shipment not affiliated
with the cardholder details, offensive or unprofessional response from any of
our clientele, or the merchandise ordered was discontinued. Any order not able
to verify, process, item not available or discontinued within 3 days is automatically
cancelled without notice.
ProAVmax.com reserves the right to refuse
service to anyone.
standard ground shipping.
Our ground shipping is sent via FedEx or UPS. Oversized items need to ship via
truck. We only ship domestically (48 Continental States of the U.S.A).
Please note that we do not ship on weekends or holidays. You can track
your order anytime by clicking on "My Account" in the navigational menu above.
Most of our shipments are drop shipped directly from our suppliers. This means
that multiple items on an order may ship from different locations.
State Sales Tax:
ProAVmax.com collects Arizona sales tax for orders shipped to an address within the state of Arizona. Orders
shipped outside of the state of Arizona are NOT subject to sales tax
by ProAVmax.com unless otherwise stated. The customer is responsible for paying
sales/usage tax associated with any and all orders to their state. Customer
agrees to indemnify and hold ProAVmax.com, its associates, vendors and equipment
suppliers harmless from and against any and all loss, liability claim, demand,
cause of action, attorney's fees and expense of any kind arising from sales/usage
tax, fees and penalties associated with any and all orders. Please contact your
state for details regarding filing sales/usage tax payments for online purchases
for your state.
payments will be made by Credit Card. We currently accept Visa, MasterCard and
American Express.Credit card payments are subject to the approval of the financial
institution issuing the credit card and we shall not be liable in any way if
such financial institution refuses to accept or honor the credit card for any
reason. We may require, at our option, that any order placed over certain dollar
amounts receive our pre-approval. We also may require, at our option,additional
verification or information before accepting any order.
In order to verify your identity,
we require the following information:
- Matching Billing Address: The billing address is the address where you receive your credit card statement. You must provide your billing address exactly as it is listed with the bank that issued your credit card. Additionally, your customer name must appear exactly as your issuing bank has it on record; this is also known as the Cardholder Name.
- Matching Valid Phone Number: You must provide us with the number listed with your issuing bank. This must also be a working number where you can be reached during our business hours.
- Listed Shipping Address: If your shipping address is the same as your billing address, you don't need to worry about this. If it's different, please know that we are glad to ship your package to the location that best serves your needs. However, listing your alternate shipping address with your credit card company (a routine procedure) is your best way to guarantee prompt shipment. We recommend that this be done prior to placing an order with us. Otherwise shipment may be delayed or cancelled without notice due to verification efforts when shipment is to an address other than the Billing Address or one of the valid Listed Shipping Addresses.
- Valid Credit Card: We accept Visa,MasterCard and American Express. We only ship domestically (48 Continental States of the U.S.A). We must be able to verify your billing address and, if applicable, any alternate shipping address through our automated system or by calling the issuing bank. Any difficulties with verification may delay order processing. If for some reason we are unable to validate the shipping address, the order will not be shipped and the card will not be billed.
- Valid Email Address: This ensures that we can contact you effectively.
- Special Case -Debit Cards: Using a debit card (even with a Visa/Mastercard logo) may result in additional steps in verification. Although we will do our best to process your order quickly, using a debit card may delay the order.
ProAVmax.com uses the
latest in encryption technology, digital certificates and secured commerce servers,
and authentications to ensure your personal information on line is secured and
confidential. We thoroughly investigate the validity of each credit card. We
will assist the authorities in prosecuting all fraudulent transactions to the
full extent of the law.
Out-of-Stock Products / Cancellation:
In the unlikely event that your product is not in stock, we will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock, or in need of testing, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
All sales are final. By clicking on the "Place Order" button of the checkout page, customer confirms that all quantities are correct and costs are agreed upon and payable by customer. We do not provide products for evaluation purposes. ProAVmax.com strives to provide full product information for each item we carry. This includes product specifications and cut sheets from the manufacturer. Please read these items before purchasing an item to make sure that it fits your specific application. If you require assistance in evaluating a product for your application please contact our customer service before purchasing an item so we can discuss your specific situation.Exchanges:
Exchanges are only allowed in the instance an incorrect product was shipped, received defective or a product was received damaged. ProAVmax.com will strive to quickly resolve such instances. Any item being exchanged because the item was incorrectly shipped, received defective or was damaged in shipping, must be returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Items missing accessories, factory packaging, inserts and manuals, warranty cards (not filled out), and accessories or that have sustained damage while in the possession of the customer, will be assessed a restocking fee to cover our cost to restore or, depending on the extent of the damage, replace the item. The restocking fee will be charged to the customer, by a deduction from any refund.
All exchanges must be pre-approved and have an RMA (Return Merchandise Authorization) number. You can obtain an RMA number by emailing our customer service or calling our customer service at (928) 649-0166 (Monday through Friday,8 a.m. to 5 p.m. Arizona time). Upon approval, the exchange will be assigned an RMA number. RMA numbers MUST be requested within three (3) days of delivery of order. This number must be visible on the outside of the returning package(s). All returns must be received within ten (10) days from the date the RMA is issued. All returns are subject to inspection. No returns will be authorized and accepted for any reason after three (3) days following the date the shipment was received. Any merchandise returned without prior authorization will be refused. Sorry, we cannot accept COD or freight-collect shipments. ProAVmax.com will issue a call tag for exchanging merchandise. Items authorized for return must be double boxed and returned in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please write the RMA Number on the outside of the shipping box.
Once the authorized and returned item(s) is received by ProAVmax.com, we will ship a replacement of the item(s) to the customer using the same shipping method of the original order, at no additional expense to the customer. If there is any availability issue on the item(s), the customer will be notified with the anticipated shipping date.Items that are not returnable for any reason:
(Unless covered by the aforementioned Exchange Policy)
Packaging an item:
- Built-to-Order or Custom Configured Items (including but not limited to wood and ATA Racks & Cases, Custom Snakes and Cables, most speakers that have a wood enclosure, modified or specially painted items, built to order Trussing)
- Close Out or Discontinued Items
- Items purchased on Bids or Contracts (including Purchase Orders)
- Personal Items (including but not limited to in-ear buds, microphones and headphones)
- Replacement parts (including raw speakers and drivers)
Special Order Items (Items that we do not typically keep in stock. Drop shipped items are not necessarily a special order item),
- Training Videos
Items authorized for
return must be double boxed and returned in original factory condition, including
all packaging materials, inserts and manuals, warranty cards (not filled out),
and accessories. Please write the RMA Number on the outside of the shipping box.
Each product is warranteed by the manufacturer (unless specifically stated otherwise).
The complete warranty is included with the product. In most cases the manufacturer's
warranty covers repair or replacement of defective parts. Please see manufacturers
website for complete information on the warranty for your product.
These Conditions will supersede any terms and/or conditions you include
with any purchase order, regardless of whether ProAVmax.com signs them or not.ProAVmax.com
reserves the right to make changes to this site and these Conditions at any time.